Meet the board you could never afford™
When I worked at the BBC, there was a senior executive who was famously silent and uncommunicative. It was rumoured that when he applied for a yet more exalted position at the Corporation, a member of the interviewing board asked him how he planned to convey his ideas to his staff. “Osmosis”, he is said [...]
Research completed by Harvard psychology professors Nalini Ambady, Ph.D., and Robert Rosenthal, Ph.D. confirms our deepest suspicions – the time you’ve got to make an impact on either internal or external customer is reducing! Observers viewed three thin slices of each professor’s behaviour – in 10-second clips from the beginning, middle and end of a [...]